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Effective date: April 13th 2026

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These Terms and Conditions govern your use of this website and any services booked through it. By using this website or making a booking, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website.

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About us

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This website is operated by Progress. Your Way. References to “we”, “us” and “our” are to Progress. Your Way.

If you need to contact us, you can do so using the contact details provided on this website.

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Use of this website

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You may use this website only for lawful purposes. You must not use this website in any way that breaches any applicable law or regulation, or in any way that is fraudulent, harmful, abusive, defamatory or otherwise objectionable.

You must not knowingly introduce viruses, trojans, worms or other malicious or technologically harmful material. You must not attempt to gain unauthorised access to this website, the server on which it is hosted, or any server, computer or database connected to it.

We may suspend, withdraw, discontinue or change all or any part of this website without notice.

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Website content

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The content on this website is provided for general information only. It is not intended to amount to advice on which you should rely. Whilst we make reasonable efforts to update the information on this website, we make no representation, warranty or guarantee that the content is accurate, complete or up to date.

Any content relating to personal growth, mindset, wellbeing, reflection, guidance or conversation-based support is provided for general informational purposes only. It is not medical advice, psychiatric advice, legal advice, financial advice or any other form of regulated professional advice.

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Our services

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Any services described on this website are subject to availability and acceptance. We reserve the right to refuse or cancel a booking where reasonably necessary, including where there has been an obvious pricing error, the service requested is not suitable, there is an operational issue, or these Terms and Conditions have been breached.

By booking a service, you confirm that the information you provide is accurate and complete.

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Fees and payment

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Any fees for services will be as stated on the website at the time of booking, unless there is an obvious error.

Payment must be made in full at the time of booking unless otherwise stated.

We reserve the right to amend prices at any time, but any changes will not affect bookings already confirmed.

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Cancellations, refunds and rescheduling

 

You may cancel your booking at any time.

If you cancel more than 24 hours before the appointment time, you will be entitled to either a full refund or one free reschedule.

If you cancel less than 24 hours before the appointment time, you will be entitled to a 50% refund. Any reschedule within this period will be entirely at our discretion.

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If you do not attend your appointment and do not give notice before the appointment start time, no refund will be given.

If you would like to request a reschedule instead of cancelling, please contact us as soon as possible. Where a free reschedule is offered, it must be used for the same service and within a reasonable period set by us.

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If your booking is made online and your appointment is scheduled within 14 days of booking, you agree that the service may take place within that period and that the cancellation policy above will apply.

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Nothing in these Terms and Conditions affects your statutory rights.

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Consumer booking rights

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If you are a consumer booking online, you may have rights under the Consumer Contracts Regulations 2013. Where your appointment is due to take place within 14 days of booking, you expressly agree that the service may begin within that period.

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Once the service has been fully provided, any right to cancel which would otherwise apply may no longer be available.

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Intellectual property

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We are the owner or licensee of all intellectual property rights in this website and in all material published on it. This includes, but is not limited to, text, graphics, branding, logos, images, downloads, audio, video and layout.

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You may view, download and print material from this website for your own personal, non-commercial use only.

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You must not copy, reproduce, distribute, modify, republish, transmit, commercially exploit or otherwise use any content from this website without our prior written consent.

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Our brand name, logos, slogans and other branding elements may not be used without our prior written permission.

User submissions

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If you send us any enquiry, review, testimonial, comment or other material, you confirm that it does not infringe the rights of any third party and is not unlawful, abusive, defamatory or misleading.

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Where you submit content to us, you grant us a non-exclusive, royalty-free licence to use, reproduce and display that content for the purpose for which it was submitted, including reasonable promotional use unless otherwise agreed in writing.

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We reserve the right not to publish or to remove any user-submitted material at our discretion.

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Links to third-party websites

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This website may contain links to third-party websites or services for your convenience. We have no control over the contents of those websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

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Limitation of liability

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To the fullest extent permitted by law, we exclude all implied conditions, warranties, representations or other terms which may apply to this website or any content on it.

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We will not be liable for any loss or damage arising from the use of, or inability to use, this website, reliance on any content on this website, or any interruption or unavailability of the website.

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We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited.

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If you are a business user, we will not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity, loss of goodwill or business interruption.

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Privacy and personal data

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Any personal information you submit through this website will be handled in accordance with our Privacy Policy.

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By using this website, you acknowledge that you have read our Privacy Policy.

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Website security

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We do not guarantee that this website will be secure or free from bugs or viruses. You are responsible for using your own virus protection software and for configuring your own devices and systems in order to access the website securely.

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Changes to these Terms and Conditions

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We may update these Terms and Conditions from time to time. Any changes will take effect once published on this website. Please check this page regularly to ensure that you understand the terms that apply at the time you use the website.

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Governing law

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These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

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Any dispute or claim arising out of or in connection with these Terms and Conditions or your use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.