Effective date: April 13th 2026
This Privacy Policy explains how Progress. Your Way. collects, uses and protects your personal information when you visit this website, contact us, make an enquiry, book a service or make a payment.
We are committed to protecting your privacy and handling your personal information in a transparent and responsible way.
Who we are
Progress. Your Way. is the controller of the personal information collected through this website.
If you have any questions about this Privacy Policy or about how we use your personal information, you can contact us using the contact details provided on this website.
The information we collect
We may collect, use and store the following types of personal information:
your name;
your email address;
your telephone number;
your billing and payment information;
information you provide when making an enquiry or booking a service;
communications you send to us by email, online form or otherwise;
technical information such as IP address, browser type, device type and website usage data;
marketing preferences; and
any other information you choose to provide.
We only collect personal information that is relevant to your enquiry, booking, use of the website, or our relationship with you.
How we collect your information
We may collect your personal information when:
you complete a contact form on the website;
you book a service through the website using wix bookings
you make a payment through Wix Payments;
you contact us by online form;
you subscribe to receive updates or marketing communications;
you browse the website; and
cookies or similar technologies collect technical information about how you use the site.
How we use your information
We may use your personal information for the following purposes:
to respond to your enquiries;
to provide and manage bookings and services;
to process payments;
to send appointment confirmations, updates and service-related communications;
to maintain records of enquiries, bookings and communications;
to improve our website, services and user experience;
to maintain website security and prevent misuse;
to send marketing communications where you have consented to receive them or where we are otherwise permitted to do so by law; and
to comply with legal, regulatory, accounting or tax obligations.
Lawful bases for processing
We process personal information only where we have a lawful basis for doing so. Depending on the circumstances, this may include:
that it is necessary for the performance of a contract with you;
that it is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests;
that you have given consent; or
that it is necessary for compliance with a legal obligation.
Payments
Payments made through this website are processed using Wix Payments. We do not store or have full access to your payment card details.
Payment information is processed through Wix’s payment systems and related payment partners in order to complete transactions and manage payment-related activity.
Wix states that Wix Payments complies with PCI DSS, which is the payment card industry security standard.
Marketing communications
If you subscribe to receive updates or marketing communications, we may send you emails about services, updates, content or related information.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.
Where consent is required for marketing, we will only send such communications where that consent has been given. The ICO also makes clear that people must be told when their information will be used for direct marketing and must be able to object to it.
Who we share your information with
We do not sell your personal information.
We may share your information with trusted third parties where reasonably necessary for the operation of this website or our services, including:
Wix and related website infrastructure providers;
Wix Payments and associated payment processing providers;
email and communications providers;
booking, scheduling or form-handling providers used through the website;
analytics and website performance providers;
professional advisers such as accountants, insurers or legal advisers; and
regulators, law enforcement agencies or courts where required by law.
We require third parties who process personal information on our behalf to do so securely and lawfully.
International transfers
Some of the third-party service providers we use, including website and payment providers, may process personal information outside the UK.
Where personal information is transferred outside the UK, we will take reasonable steps to ensure that appropriate safeguards are in place so that your information remains protected in line with applicable data protection law.
Data retention
We will keep your personal information only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax, insurance or reporting requirements.
The length of time we keep information will depend on the type of information and the reason we hold it. When personal information is no longer required, we will securely delete it or anonymise it where appropriate.
Data security
We take reasonable technical and organisational measures to protect your personal information against unauthorised or unlawful processing, accidental loss, destruction or damage.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
Your rights
Under UK data protection law, you may have the right to:
request access to the personal information we hold about you;
request correction of inaccurate or incomplete personal information;
request erasure of your personal information in certain circumstances;
request restriction of processing in certain circumstances;
object to processing in certain circumstances, including direct marketing;
request the transfer of your personal information to you or another provider in certain circumstances; and
withdraw consent where we rely on consent as the lawful basis for processing.
The ICO states that individuals must be told about these rights in the privacy information provided to them.
If you would like to exercise any of these rights, please contact us using the details on this website.
Cookies and similar technologies
This website may use cookies and similar technologies to make the site work properly, improve performance, understand visitor behaviour and support website features.
Some cookies are essential for the operation of the website. Others, such as analytics or marketing cookies, may be non-essential.
Wix provides cookie and privacy tools, including a cookie banner that can be used to let visitors accept or decline non-essential cookies and manage consent preferences.
You can also control cookies through your browser settings, although disabling certain cookies may affect how the website functions.
Third-party links
This website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices of those third-party sites. You should read their privacy policies before submitting any personal information to them.
Children
This website is not intended for children under the age of 18, and we do not knowingly collect personal information from children through this website.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect from the updated effective date shown at the top of the policy.
Contact and complaints
If you have any questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us using the contact details provided on this website.
If you are unhappy with how your personal information has been handled, you also have the right to complain to the Information Commissioner’s Office. The ICO explains that people should be told how they can complain if they have concerns about the way their information is used.